FAQ

Can I Track My Order Once It Ships?
You will receive an e-mail with the tracking number for your order when your items ship out. You can also log in to your account to access tracking information. Silver items ship via US Mail. Gold items ship via UPS and require a signature for delivery. All international orders outside the United States ship via DHL. 

How Long Will It Take To Receive My Order?
All in stock items ship from New Jersey within 1 to 3 business days via US Mail. Most packages arrive within 3 to 5 business days. For faster delivery, you may want to choose an express mail delivery upgrade. If in doubt, please contact us via our contact form! We reply as quickly as possible (your gift giving is important to us). 

May I Ship My Order Via a Faster Service?
You may upgrade your order to express for $14 additional. This is for US only delivery. Express delivers to US destinations within one to two days from ship date (except Sundays). If you require your item by a specific date, please send us a message via our contact form with your order number and the date. We do our best to accommodate your gift giving needs.

How Will Your Charge Show Up on My Credit Card Statement?
Mobius Jewelry & Gifts is part of Celtic Reader and The Paw Is Mighty.  
On your credit card or paypal statement, our company may appear as "Mobius Jewelry", "The Paw Is Mighty" or "Celtic Reader." 

How Much Is Shipping?
Shipping is Free on all orders to US destinations.
You may upgrade your order to express shipping for a flat order fee of $14.

I Live Outside the US - Can You Ship to Me? 
We ship across the globe. International orders will calculate DHL shipping cost and service options at checkout. Tracking details will be emailed to you when your order ships. Duties and taxes are managed by our Global E international service. 

Where Do You Ship From?
All packages ship from central New Jersey in the United States. 

Do Mobius Bracelets Come In Different Sizes?
The mobius bracelets come in one size only, 7 7/8" in circumference. If your bracelet is too small, try wearing it on your non-dominant hand - so if you are left handed, try it on on your right hand. Our non-dominant hand tends to be a bit smaller, although we don't notice it! If your bracelet does not fit, you can return it within 30 days of receipt - see our return policy below. ** Please note that the popular Serenity Prayer does come in a mobius bracelet, a small cuff or a large cuff; the cuff style bracelet is adjustable and may fit nicely if the mobius does not.

Is Your Jewelry Pure Sterling Silver or 14 K Gold? Where Is It Made?
Yes, all of our jewelry is pure sterling silver. It is stamped .925 on the inside. We also make each piece in 14 K gold by custom order - each exquisite piece is made especially for you. All of our jewelry is made here in the USA in upstate New York. Laurel Elliott DVB New York adhere to strict environmental guidelines on the manufacture of each piece. You can rest assured that each item is a pure silver or gold work of the very finest craftsmanship, made with the greatest attention to detail.

My Item Is a Gift. Do You Offer Gift Wrapping Services?
Yes, we offer gift wrap at no charge. We love sending your gifts! Simply chose free gift wrap on your item page or in your cart. You can also include a personal message of any length. Gift wrapped items are 

What Forms of Payment Do you Accept? How May I Order?
CREDIT CARD: We accept Visa, Mastercard, American Express and Discover on our secure web site.
APPLE PAY
SHOP PAY
PAYPAL
PHONE ORDERS: Should you desire to place your order over the phone with a credit card, simply send us a message with your name and phone number via our contact page and we will gladly give you a ring. Please allow up to 24 hours for a reply.

Will I Be Charged Sales Tax on My Order?
All shipments to New Jersey will be charged NJ sales tax. 

What Is Your Return Policy?
We want you to be happy with your purchase! Please shop with confidence knowing that you may return or exchange stock items within 60 days of receipt. They must be in new, resell-able condition with original packaging (story card and velvet bag or box).  We ask that you please pack your item well to protect from damage. Prepaid return labels available upon request for returns within the USA. 
Custom ordered items are not returnable; this includes gold jewelry, custom cast items, and engraved items. 

Credit Card Security
We process credit cards via a secure shopify server with the latest technologies. We are a PCI compliant business and your online safety is our top priority. 

Privacy Policy
Mobiusbracelet.com does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We NEVER sell or rent our mailing list. Your privacy is of paramount importance to us.